We want your experience with Murrayplant to be the best that it can be and we encourage and welcome your feedback and suggestions

feedback@murrayplant.co.uk

Ordering from Murrayplant

• We aim to provide immediate response to your requirements, although advance orders do assist us in providing you with the best possible service
• Please give as full a site address as possible and a site telephone number if possible
• Please quote an order number.

Deliveries

• Unloading the delivery vehicle is the responsibility of the customer. Please ensure you have a suitable lifting appliance available for off-loading
• We are happy to assist with the arrangement of special vehicles e.g. lorry loaders, articulated lorries or low loaders to deliver the equipment at extra cost
• Should you require delivery on a lorry loader, you need to be aware that there is a Code of Practice for the Safe use of Lorry Loaders (BS 7121 Part 4 1997) under which you are required to establish a Safe System of Work

Using our Equipment

• Use the equipment as set out in our user guides or as advised in writing by our engineering department
• As loss charges can mount up, be it through theft or otherwise, it is in your interest to look after the equipment we have supplied.

Off-hiring

• The equipment is considered to be on hire until you inform us of the date that it is available for collection, or the date you return it to our depot
• We undertake to collect the equipment within 14 days of the off-hire date, during this period it is your responsibility.
• If you are leaving site, please note that we require at least 7 days’ notice to arrange the transport, and we also require you to be on site to ensure there is a safe system of work in place for the loading operation.
• Should we arrive on site to find there is not a safe means of collecting the equipment, we reserve the right not to proceed with the collection and to charge you for the wasted journey.
• Please advise the depot what is to be collected, especially if it is not all the equipment on site and obtain from them an "off-hire number" for your records

Collections

• Reloading the collection vehicle is the responsibility of the customer. Please ensure you have a suitable lifting appliance available for loading
• Should you request a lorry loader, you need to be aware that there is a Code of Practice for the Safe use of Lorry Loaders (BS 7121 Part 4 1997) under which you are required to establish a Safe System of Work

Returns

• When returning equipment on your own transport, please ensure that the equipment is counted at the depot and the amounts entered on the "checking-in-return" form, a copy of which should be taken by your driver for your own records.

Loss/Damage

• Loss and damage cannot be assessed at the time of return and will be advised on the Goods Inwards Note sent to your invoice address
• Small outstanding amounts of equipment will be assumed lost to prevent ongoing hire charges
• Large outstanding amounts will continue on hire unless the depot is notified
• Where high damage charges are anticipated, you will be informed by telephone so that you can inspect the goods in our yard within 7 days
• Please direct all queries related to checking-in-returns and Goods Inwards note to the issuing depot as soon after receipt as possible